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Frequently Asked Questions for Kool4U

Who buys Kool4U Stubby Coolers?

People buy personalised Stubby Coolers for various celebrations like Birthdays, Weddings, Hens/Bucks Parties, Sporting Events, Corporate Events, Themed Parties, Christmas and New Year Parties and a variety of other events for that Special Occasion. Add excitement and cool to your party and create a memento and souvenir for your guests with a Kool4U Stubby Cooler. Companies buy Stubby Coolers as promotional and marketing tools: Kool4U Stubby Coolers are the best product you can use to promote your company and your brand and to increase customer loyalty. With brilliant colours, unique designs and inspiring graphics; choose from our range of designs or tell us what you want and we'll design it for you.  Your Stubby Cooler will impress your friends, or grab your customers' attention and sell your products and services. Kool4U Stubby Coolers also keep your hands dry while drinking your cold beer or soft drink.

What are Kool4U Stubby Coolers made of?

Kool4U Stubby Coolers are made of 5 mm thick neoprene (wet suit material) with a white Poly Top. The neoprene helps keep the drinks and beverages cool for a longer period of time. Full colour printing is done on the white Poly Top and they are Double Stitched with a 12mm Tape at the back. Kool4U Stubby Coolers come with a thick non-stick Rubber Base. We print on two types of coolers, the plain or over lock stitched type. Price is the same for both types.

How does the ordering and fulfilment of order work?

You have decided that our stubby coolers are Kool4U…so what happens after you place your order?

1. Artwork and design

Depending on your design complexity and required due date your artwork and design in general takes about 2-3 days to be completed. We do offer a quick turnaround for urgent orders. So if you have a deadline to meet or have left it a bit late, just contact us and we'll do our best to assist you.  Our Artwork Dept will send you 2 sample designs, and allow you 1 change. Thereafter a $35.00 artwork fee will apply for any further changes.
If you wish to create your own design, we can send you our Stubby Cooler template.

2. Design approval and sign off

Once your design is approved we will start production. Please ensure you check your design carefully.
We offer a 100% satisfaction guarantee and just to put your mind at rest we've never had a client ask for a refund due to bad service or artwork they didn't like.

3. Kool4U production

Unless your order is urgent, it can take 7-10 working days depending on your quantity. We take into account the "Date Required" on your order form, so it's essential to advise us of your required date.

4. Dispatch and delivery

As soon as your Kool4U order is dispatched, you will be advised of a Tracking Number with a link to track your parcel.  As we use a Courier Service and not Australia Post, please advise us of a street or business address where someone will be available to receive the parcel, or give us instructions to leave it at the front door. The Couriers do not re-deliver and will leave instructions where your parcel will be left for your collection.

How do I pay?

Orders are placed through our website, which will capture your details and payment on a secure page using your credit card through PayPal or you can select Direct Deposit to obtain our banking details. Payment is required before commencement of any artwork. If you require to see your design before payment is received, it will contain our watermark over the design. Once payment is received we will send it to you without our watermark.

Is this website safe?

The Kool4U website is safe as we use the PayPal Payment Gateway for all online credit card transactions. Your credit card number cannot be viewed by us or any outside party.  PayPal is internationally renowned as one of the safest ways to purchase online.

Can I have my own photo on my Kool4U Stubby Cooler?

Yes, you can have your own photo or any other image printed on your Kool4U Stubby Cooler. All printing is done by a sublimation process resulting in high definition printing of your images. Bearing this "high definition printing" in mind, if your photo or image is poor quality, that's what you'll get. We cannot guarantee clarity if the image you send us is poor or low resolution. You can upload your image/photo to our website in the shopping cart section.

Can I have my order in different colours?

Yes, for orders over 100, we can split your order into batches of 20 or 25 with different colours. For orders less than 100, give us a call and you may be lucky!

Do you charge extra for more than 1 or 2 colours?

No, our prices include full colour so you can have as many colours as you want on your Stubby Cooler, Bar Runner, Drink Coaster or Mouse Pad.

Can I have my Guest's Name on individual stubbies?

Yes you can, but there is an additional charge of $1.00 each for individual names as we have to set them up separately. Advise names in the Additional Comments section in the Shopping Cart Section and we will send you an invoice for these additional charges.

Can I choose from any of the Stubby Cooler template categories for my design or only the specific category?

You can choose from any of our template categories for your design. Say you're wanting a Bucks Night and your mate is a Golfer, or you're all going on a fishing weekend, we'll customise your design from our Sporting Events templates for your Bucks Night. Too easy!

How long will it take from the time my order is approved to the time I receive my parcel?

Once your order is approved, it is sent through to our factory and will be produced and dispatched in time for your "Date Required".  Delivery times vary per State and location, but to give you an idea:
Brisbane - overnight to 1 day
Sydney - 1 to 2 days
Canberra - 1-2 days
Melbourne - 2 to 3 days
Adelaide - 3 to 4 days
Perth - 8 to 10 days.

Can I collect my order from the Factory and save on Delivery Charges?

Yes you can. Our factory is situated in Molendinar on the Gold Coast and business hours are:
Mon – Thurs 8:00am to 5:00pm and to 1:00pm on a Friday. They are not open on a Saturday.

Why should I buy Kool4U Stubby Coolers and not any other brand?

Kool4U Stubby Coolers are made in Australia using top quality 5mm neoprene (wet suit material) to keep your drink cool and fresh for the longest time. Your design is printed in full colour on the white Poly Top side of the cooler and all printing is done by a sublimation process resulting in high definition printing of your images. Kool4U Stubby Coolers are double stitched with tape at the back and come with a thick non-slip rubber base and are durable and long lasting. We print on 2 types of coolers, a plain finish and an over lock stitched top and bottom type cooler. The price is the same for both types.
If you have any doubts as to why you should buy a Kool4U Stubby Cooler, read our "Raving Reviews"!


Can't find an answer to your question!

Drop us an email on sales@kool4u.com.au and we'll provide you with the answer immediately.

Contact

Phone: 0431 531 116

Email: sales@kool4u.com.au

Raving Reviews

Raving Reviews - January 2015

Monday, February 02, 2015

WOW!! We received our stubby coolers today as promised. All I can say is they are unbelievable!! I am soooo happy with them, I can't wait to see our family and friends reaction to them on our wedding day. Thank you so much again for your amazing and prompt service and an absolutely brilliant product. They are definitely the best I have seen and totally worth the price. I honestly cannot put into words how much I love them, they are seriously amazing. Thank you again and I will definitely be recommending you to everyone! Once again, I LOVE THEM so much!
Kindest regards,
Toni and Shaun - 28/01/2015 - Customer’s Design tweaked by Kool4U
 

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"Not Such a Raving Review" - December 2014

Thursday, December 18, 2014

Yes, it’s hard to believe the number of “Raving” reviews we receive from our customers and just to let you know that we are human, being a family run business, and do make mistakes. 

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Raving Reviews - December 2014

Thursday, December 18, 2014

I am extremely happy with my coolers. It was so easy to convey my design to you and it came out better than I thought it would. I found your service excellent, efficient, fast, reasonably priced and friendly. I am also pleased with the quality of the cooler and how well my design shows up on it.
Thank you
Portia T - 23/12/2014 - Customised by Kool4U
 

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Raving Reviews - November 2014

Wednesday, December 17, 2014

I just wanted to say a very, very big thank you to you for your wonderful work with our Dad's stubby holders. We've just returned from his party and they were an absolute hit. I will definitely be recommending your business. Thank you again so very much, I really appreciated everything.
Regards Kylie G – 30/11/14 – Customised by Kool4U.
 

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