FAQ 2017-10-24T23:08:33+00:00

Frequently Asked Question’s

People buy personalised Stubby Coolers for various celebrations like Birthdays, Weddings, Hens/Bucks Parties, Sporting Events, Corporate Events, Themed Parties, Christmas and New Year Parties and a variety of other events for that Special Occasion. Add excitement and cool to your party and create a memento and souvenir for your guests with a Kool4U Stubby Cooler. Companies buy Stubby Coolers as promotional and marketing tools: Kool4U Stubby Coolers are the best product you can use to promote your company and your brand and to increase customer loyalty. With brilliant colours, unique designs and inspiring graphics; choose from our range of designs or tell us what you want and we’ll design it for you.  Your Stubby Cooler will impress your friends, or grab your customers’ attention and sell your products and services. Kool4U Stubby Coolers also keep your hands dry while drinking your cold beer or soft drink.

Kool4U Stubby Coolers are made of 5 mm thick neoprene (wet suit material) with a white Poly Top. The neoprene helps keep the drinks and beverages cool for a longer period of time. Full colour printing is done on the white Poly Top and they are Double Stitched with a 12mm Tape at the back. Kool4U Stubby Coolers come with a thick non-stick Rubber Base. We print on two types of coolers, the plain or over lock stitched type. Price is the same for both types.

You have decided that our stubby coolers are Kool4U…so what happens after you place your order?

1. Artwork and design

Depending on your design complexity and required due date your artwork and design in general takes about 2-3 days to be completed. We do offer a quick turnaround for urgent orders. So if you have a deadline to meet or have left it a bit late, just contact us and we’ll do our best to assist you.  Our Artwork Dept will send you 2 sample designs, and allow you 1 change. Thereafter a $35.00 artwork fee will apply for any further changes.
If you wish to create your own design, we can send you our Stubby Cooler template.

2. Design approval and sign off

Once your design is approved we will start production. Please ensure you check your design carefully.
We offer a 100% satisfaction guarantee and just to put your mind at rest we’ve never had a client ask for a refund due to bad service or artwork they didn’t like.

3. Kool4U production

Unless your order is urgent, it can take 7-10 working days depending on your quantity. We take into account the “Date Required” on your order form, so it’s essential to advise us of your required date.

4. Dispatch and delivery

As soon as your Kool4U order is dispatched, you will be advised of a Tracking Number with a link to track your parcel.  As we use a Courier Service and not Australia Post, please advise us of a street or business address where someone will be available to receive the parcel, or give us instructions to leave it at the front door. The Couriers do not re-deliver and will leave instructions where your parcel will be left for your collection.

Orders are placed through our website, which will capture your details and payment on a secure page using your credit card through PayPal or you can select Direct Deposit to obtain our banking details. Payment is required before commencement of any artwork. If you require to see your design before payment is received, it will contain our watermark over the design. Once payment is received we will send it to you without our watermark.

The Kool4U website is safe as we use the PayPal Payment Gateway for all online credit card transactions. Your credit card number cannot be viewed by us or any outside party.  PayPal is internationally renowned as one of the safest ways to purchase online.

Yes, you can have your own photo or any other image printed on your Kool4U Stubby Cooler. All printing is done by a sublimation process resulting in high definition printing of your images. Bearing this “high definition printing” in mind, if your photo or image is poor quality, that’s what you’ll get. We cannot guarantee clarity if the image you send us is poor or low resolution. You can upload your image/photo to our website in the shopping cart section.

No, our prices include full colour so you can have as many colours as you want on your Stubby Cooler, Bar Runner, Drink Coaster or Mouse Pad.

Yes you can, but there is an additional charge of $1.00 each for individual names as we have to set them up separately. Advise names in the Additional Comments section in the Shopping Cart Section and we will send you an invoice for these additional charges.

You can choose from any of our template categories for your design. Say you’re wanting a Bucks Night and your mate is a Golfer, or you’re all going on a fishing weekend, we’ll customise your design from our Sporting Events templates for your Bucks Night. Too easy!

Once your order is approved, it is sent through to our factory and will be produced and dispatched in time for your “Date Required”.  Delivery times vary per State and location, but to give you an idea:
Brisbane – overnight to 1 day
Sydney – 1 to 2 days
Canberra – 1-2 days
Melbourne – 2 to 3 days
Adelaide – 3 to 4 days
Perth – 8 to 10 days.

Yes you can. Our factory is situated in Molendinar on the Gold Coast and business hours are:
Mon – Thurs 8:00am to 5:00pm and to 1:00pm on a Friday. They are not open on a Saturday.

Kool4U Stubby Coolers are made in Australia using top quality 5mm neoprene (wet suit material) to keep your drink cool and fresh for the longest time. Your design is printed in full colour on the white Poly Top side of the cooler and all printing is done by a sublimation process resulting in high definition printing of your images. Kool4U Stubby Coolers are double stitched with tape at the back and come with a thick non-slip rubber base and are durable and long lasting. We print on 2 types of coolers, a plain finish and an over lock stitched top and bottom type cooler. The price is the same for both types.

Drop us an email on [email protected] and we’ll provide you with the answer immediately.

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1 Distribution Ave,
Molendinar, QLD 4217
Phone: 0431 531 116
Email: [email protected]
Web: kool4u.com.au